However, since the short test is not completing in a timely manner, then the long/extended test may take much longer (even a day). The long/extended self-diagnostic will give you an estimated time for completion shown in the Terminal app which may be as long as an hour. You should be able to review the results using the DriveDx app itself. Once the command is entered correctly press the "Return" key to execute the command. If the DriveDx is still located in the "Downloads" folder, then the command would look like this: sudo /Users/hwtech/Downloads/DriveDx.app/Contents/Resources/smartctl -t long /dev/disk0 Then continue typing by adding the following: /Contents/Resources/smartctl -t long /dev/disk0 Then in the Terminal app press the "Delete/Backspace" key to remove the trailing space and so the cursor is up against the letter "p". Then drag & drop the DriveDx app onto the Terminal window using the Finder to auto fill the correct path to the DriveDx app. You can run the long/extended self-diagnostic by typing "sudo " in the Terminal making sure to leave at least one space at the end of "sudo ".
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It is possible to run the long/extended self-diagnostic using the Terminal app & command line even during the trial mode of DriveDx by using this as a template: sudo /DriveDx.app/Contents/Resources/smartctl -t long /dev/disk0 See if you can get the short self-diagnostic to complete while booted into Safe Mode. Since the short diagnostic usually only needs to two minutes (maybe 5 - 10 minutes if the drive is being used heavily), this could actually indicate a hardware issue either with the drive, the hard drive SATA cable, or possibly some other issue with the laptop itself.
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Many times I find that software issues will cause this problem because it keeps the drive too busy in order to successfully complete the selftest. I don't see anything in the DriveDx report although the short self-diagnostic never finished which is unusual. I forgot to suggest to run Disk Utility First Aid on the drive and to run "Repair Permissions" as well (I think the "Repair Permissions" may still be available in macOS 10.11, but if not then run it from Yosemite). By erasing the whole drive (possibly re-partitioning it) you eliminate the file system issues unless it is caused by a hardware issue.
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However, if there is a problem with the file system it may be interfering with the 10.11 install process. If Snow Leopard and Yosemite are booting and working fine, then it should be possible to install macOS 10.11 as well without erasing the drive. Now quit Disk Utility and select "Reinstall macOS". Back in the Partition tab of Disk Utility make sure "MacOS Extended (Journaled)" is selected for the file system and click "Apply". Then use the "Advanced" button to make sure that "GUID Parition" is selected and click "Apply" and/or "OK". Within the "Partition" tab of Disk Utility select "1 Partition" from the drop down list. In Disk Utility select the physical drive on the left pane. How did you acquire and create your macOS installer?ĭid you first erase or partition the whole physical drive before attempting to install macOS? IIRC macOS 10.11 and earlier requires you to use the "Partition" tab in Disk Utility in order to erase the whole physical drive.
It will also provide me with the make & model of the drive used. Post the DriveDx report here as it may contain some clues even if the report summary says everything is "ok". I'm not completely sure, but I think these files should have been copied to the laptop's drive by the installer, but the installer doesn't see these files on the laptop's drive. It looks like the installer could not find some files it was expecting to use.